Careers at AERTiCKET

The Head of Product will be responsible for defining the vision, strategy, and execution . of AERTiCKET’s Air Products portfolio across India and Sweden. This role demands expertise in product ownership and development, ensuring competitive, innovative, and customer-centric solutions in the air travel domain.

• Define and own the product roadmap for Air Products, aligning with business goals and market trends.
• Identify opportunities for innovation and differentiation in the air travel segment.
• Lead end-to-end product development, from ideation to launch and continuous improvement.
• Collaborate with cross-functional teams (Sales, Marketing, Operations) to deliver high-quality products on time and within budget.
• Conduct market research, competitor analysis, and customer feedback studies to inform product decisions.
• Monitor industry trends and regulatory changes impacting air travel products.
• Act as the primary liaison between global teams in India and Sweden, ensuring seamless communication and alignment.
• Engage with airline partners, GDS providers, and technology vendors to enhance product offerings.
• Define KPIs and measure product performance, driving continuous optimization for revenue growth and customer satisfaction.
• Monitor trends and competitor activity in the Indian travel market to inform product and pricing strategy.

• Minimum 10+ years in product management, with at least 5 years in leadership roles.
• Strong background in airline, travel technology, or OTA (Online Travel Agency) domains.
• Proven ability in product ownership, roadmap planning, and agile development methodologies.
• Deep understanding of airline distribution systems, fare management, and booking platforms.
• Exceptional communication, stakeholder management, and team leadership skills.
• Strong data-driven decision-making and problem-solving abilities.

The IT Operation Specialist will be responsible for the seamless administration of network systems, ensuring robust connectivity, and providing technical user support. The position focuses on ensuring secure and uninterrupted IT operations while aiding users with application queries and technical support needs.

• Network Administration: Manage and maintain the organization's network infrastructure, including Internet, telephony, firewall configurations, and printers.
• System Administration: Oversee system operations, deployments, and updates to ensure optimal performance and high availability.
• User Support: Provide technical assistance for users, including application support and addressing general technical queries.
• Security: Prioritize security in all operations, ensuring data protection and safeguarding IT assets from vulnerabilities and threats.

• Educational Background: A degree or certification in Information Technology, Computer Science, or a related field.
• Experience: Minimum of 3 years of professional experience as an IT Operation Specialist.
• Technical Expertise: Proficiency in Microsoft products, including Windows Server, Active Directory, Office 365, and other associated tools.
• Network Knowledge: Solid understanding of networking protocols, configuration of firewalls, and administration of telephony and printer systems.
• Problem-solving Skills: Ability to diagnose and resolve technical issues efficiently.
• Communication: Strong interpersonal and communication skills, ensuring effective collaboration with colleagues and stakeholders.

We are seeking a highly experienced professional to lead Airline Relations Management, focusing on building strategic partnerships with airlines and driving commercial agreements. The role involves negotiating deals, managing NDC (New Distribution Capability) integrations, and leveraging APIs to enhance connectivity and product offerings. The ideal candidate will have deep industry knowledge, strong airline contacts, and proven expertise in travel technology and distribution systems.

1. Fare Competitiveness & Market Analysis.
• Continuously compare fares with major competitors (B2B portals, consolidators, OTAs) to ensure Aerticket India offers the best and most competitive pricing.
• Monitor daily fare fluctuations, promotions, GDS/Airline deals, and update internal teams.
• Identify sectors, airlines, and markets where Aerticket is losing competitive edge and recommend corrective actions.
• Work with product and vendor teams to implement quick pricing changes on the portal.
2. Vendor & Supplier Coordination.
• Work closely with airline partners, consolidators, GDS vendors, and NDC partners for the best possible commercial deals.
• Negotiate special fares, overrides, incentives, corporate deals, and tactical promotions.
• Manage the onboarding and performance of suppliers—monitor SLAs, fare quality, and content accuracy.
3. Revenue & Margin Optimization.
• Manage markups, discounts, customer-specific deals, and promotional pricing without impacting revenue negatively.
• Implement pricing logic that maximizes conversion while safeguarding profit margins.
• Ensure zero revenue leakage—monitor taxes, commissions, service fees, and backend incentives.
• Analyse monthly performance and identify margin improvement opportunities.
4. Cross-Functional Coordination. - Coordinate closely with:
• o Product Team: for fare loading, pricing rules, portal enhancements, content accuracy.
• o Finance Head: for reconciliation, credit limits, incentive tracking, vendor payments.
• o Marketing Head: for promotional campaigns, discount codes, tactical offers.
• o COO/CEO: for strategy alignment, commercial planning, and revenue targets.
• Provide weekly MIS reports, fare comparison dashboards, competitor insights, and commercial performance updates.
5. Deal & Discount Management.
• Manage promotional discounts during peak and tactical seasons.
• Set up customer-level markups or special deals for key agents.
• Ensure transparent documentation of all discounts, deals, and fare agreements.
6. Portal Content & Performance.
• Ensure the Aerticket portal always displays accurate, competitive, and updated fares.
• Coordinate with the tech/product team to resolve fare mismatches, content gaps, or pricing errors.
• Work with the vendor team to update fare sheets, rule changes, or newly activated markets.
7. Relationship Management.
• Build strong relationships with airline commercial teams and supplier partners.
• Represent Aerticket India in commercial calls, airline meetings, and partnership discussions.
• Manage escalations related to commercial issues and resolve them quickly.
8. Reporting & Analysis.
• Prepare weekly/monthly revenue, margin, and competitor comparison reports.
• Track performance of each supplier and market.
• Provide insights to senior management for decision-making.

• 5–10 years of experience in airline fares, travel consolidation, OTA/GDS pricing, or commercial management.
• Strong understanding of GDS, NDC content, private fares, VFR fares, and airline/agency commercials.
• Excellent negotiation and communication skills.
• Analytical mindset with strong proficiency in Excel/Google Sheets and reporting tools.
• Ability to work under pressure and manage multiple stakeholders.
• Detail-oriented with a strong focus on revenue protection.

We are seeking a highly experienced professional to lead Airline Relations Management, focusing on building strategic partnerships with airlines and driving commercial agreements. The role involves negotiating deals, managing NDC (New Distribution Capability) integrations, and leveraging APIs to enhance connectivity and product offerings. The ideal candidate will have deep industry knowledge, strong airline contacts, and proven expertise in travel technology and distribution systems.

• Develop and maintain strong relationships with airline partners to secure competitive deals and exclusive content
• Negotiate commercial agreements, fare structures, and incentive programs with airlines
• Drive NDC adoption and API integration projects to enhance product capabilities
• Collaborate with internal teams (Product, Technology, Sales) to ensure seamless implementation of airline partnerships
• Monitor industry trends, airline strategies, and regulatory changes to identify new opportunities
• Represent the company at industry events, conferences, and networking forums to strengthen airline partnerships
• Act as the primary escalation point for airline-related issues and ensure timely resolution
• Prepare and present performance reports, highlighting revenue growth and partnership success metrics

• Bachelor’s or Master’s degree in Business, Aviation, or related field
• Minimum 12+ years of experience in airline relations, travel technology, or distribution systems
• Strong network and established contacts within major airlines and GDS/NDC providers
• In-depth understanding of airline distribution models, NDC standards, and API connectivity
• Excellent negotiation, communication, and stakeholder management skills
• Proven track record of driving strategic partnerships and delivering revenue growth
• Ability to work in a fast-paced, global environment with cross-functional teams

Handle outbound sales, convert leads, and achieve revenue targets.

• Lead and supervise a team of tele sales executives to achieve sales targets
• Monitor daily call activities, conversions, and team performance
• Provide training, coaching, and motivation to improve productivity
• Develop scripts and strategies to enhance customer engagement
• Handle escalated customer queries and ensure timely resolution
• Prepare and share daily/weekly/monthly performance reports
• Collaborate with sales and marketing teams for campaign execution
• Ensure compliance with company policies and quality standards

• 1–3 years tele-sales experience
• Good communication skills
• Travel industry exposure preferred

Handle outbound sales, convert leads, and achieve revenue targets.

• Make outbound calls to prospective customers and generate leads
• Explain product features, benefits, and pricing to customers
• Achieve daily/weekly/monthly sales targets
• Maintain accurate records of calls, leads, and conversions in CRM
• Handle customer queries and provide timely resolutions
• Follow up on leads and ensure high conversion rates
• Collaborate with the sales team to optimize strategies

• 1–3 years tele-sales experience
• Good communication skills
• Travel industry exposure preferred

Oversees Airline operations, managing GDS/airline bookings, schedule changes, fare issues, and service quality for agency clients.

• Ticketing Expertise: Manage issuance, reissuance, cancellations, and refunds for complex international itineraries using GDS (Amadeus, Galileo, or Sabre)
• Fare Construction: Handle net fares, published fares, fare ladders, and manually construct itineraries when required
• Airline Coordination: Work directly with airline representatives for special fare waivers, approvals, schedule changes, and group booking support
• Quality Control: Ensure error-free PNR handling, documentation, and adherence to SLA in B2B ticketing transactions
• Client Support: Act as an escalation point for ticketing queries from junior team members and key B2B partners
• Training & Mentorship: Support the training and development of junior staff in GDS functions and ticketing standards
• MIS & Reporting: Maintain ticketing logs, productivity trackers, and provide regular updates to management on volume, errors, and client feedback

• Proficiency in GDS platforms (Amadeus, Sabre) and airline booking systems.
• Good communication skills
• Travel industry exposure preferred
• Strong knowledge of airline regulations, compliance, and documentation.
• Experience in flight scheduling, fare management, and service recovery.

Manages Hotel operations, ensuring partner hotel standards, service quality and smooth coordination across departments to meet business client requirements

• Manage day-to-day hotel booking operations and ensure timely confirmations
• Coordinate with hotel partners for inventory, rates, and availability updates
• Handle customer queries and resolve booking-related issues promptly
• Monitor service quality and ensure compliance with company standards
• Maintain accurate records of bookings, cancellations, and amendments
• Work closely with the sales and customer service teams to support client requirements
• Prepare regular reports on hotel performance and operational efficiency

• 1–3 years core Hotel experience
• Good communication skills
• Travel industry exposure preferred

As a Sales Specialist, you will be responsible for driving B2B sales, building and managing strong relationships with travel agencies, and promoting AERTiCKET's airfare consolidation and tech solutions. You will be at the forefront of business growth in India, working closely with international and tech teams.

• Business Development: Identify and onboard new B2B clients (travel agencies, OTAs, tour operators) in India
• Account Management: Build long-term relationships with partners, understand their business models, and offer tailored fare solutions and tools
• Product Pitching: Present AERTiCKET’s fare consolidation platform and technology products to prospective clients
• Sales Strategy: Collaborate with management to develop and execute India’s market penetration and revenue growth strategy
• Market Intelligence: Monitor trends and competitor activity in the Indian travel market to inform product and pricing strategy
• Cross-functional Coordination: Liaise with tech and operations teams in India and globally to deliver client-specific solutions
• Reporting: Maintain accurate records of sales activities, pipelines, and client interactions using CRM tools

• Experience: 3–6 years in B2B travel sales or airline consolidation sales, preferably with a GDS, consolidator, OTA, or tech-based travel firm
• Knowledge: Strong understanding of the Indian travel agency ecosystem and international airfares
• Tech-Savvy: Comfortable working with online travel tools, fare engines, and CRM platforms
• Communication: Excellent verbal and written communication skills in English; regional language skills are a plus
• Networking: Strong industry connections and relationship-building skills
• Self-driven: Ability to work independently and manage a sales pipeline with minimal supervision